Anonymous Postcard: Claim Detail
Tim Horton's Head Corporate Office, Oakville, OntarioClaim:
I bought a cup of your famous coffee this morning but when I asked for soymilk your employees laughed. When I offered to fill in a suggestion card, they laughed even louder.
You may have Tim Bits, but you don't have soymilk. No Dutchie or Apple Fritter can make up for this. I may be a niche market, but we are at least 500,000 strong, 1.5% maybe now-estranged customers.
While I'm at it, besides the soy milk, please hire employees with more naive trust in bureaucracy and less active levels of cynicism.
Customer #433 this morning, at the SUNY Buffalo store location
All images copyright Tucker Nichols