Anonymous Postcard: Claim Detail
Diane Baltazar, Verizon Customer ServiceClaim:
Dear Diane (or was it Diana?),
In an age when I didn't think I could call a helpline without losing all faith in humanity, I called you about my business's phone line and you were clear, helpful, and cheerful. You made my day. I tried to find out how to tell your manager how awesome you are, but the other people at the call center were not nearly as competent as you, and I couldn't find out how.
Thank you for being so helpful! I wish you would hold a class for the call center people at Dell and Time Warner Cable. They are not helpful or nice, nor do they make any sense.Mailed:
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